Refund & Return Policy
At CARSCENT, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we’ll do our best to make it right.
1. Returns
We accept returns in the following situations:
- You received the wrong product.
- Your product arrived damaged or defective.
- Your order is incomplete or missing an item.
To be eligible for a return, the product must be unused and in its original condition and packaging.
Because our products are fragrance-based, we generally cannot accept returns simply because you do not like the fragrance after opening or using the product.
2. Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos or a short video showing the product and packaging
Once we review the issue, we may offer a replacement, exchange, or refund depending on the situation.
3. Change-of-Mind Returns
We currently do not accept returns for products that have been opened, used, sprayed with perfume, or otherwise altered.
For unopened products, please contact us before sending anything back so we can confirm whether the return is eligible.
4. Refunds
If your refund is approved, we will process it after the returned product has been received and inspected.
Refunds will be issued through the applicable payment method or another mutually agreed method.
Shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.
5. Exchanges
If you receive a damaged, defective, or incorrect product, we may provide a replacement at no additional product cost.
6. Return Shipping
If the return is due to an incorrect, damaged, or defective product, CARSCENT will cover the applicable return shipping cost.
For other eligible returns, return shipping may be the customer's responsibility.
7. Non-Returnable Items
The following products are generally not eligible for return:
- Used or opened air fresheners
- Products sprayed with perfume
- Products damaged after delivery due to customer handling
- Products without their original packaging
- Products returned without prior approval
8. How to Request a Return
To request a return or report an issue, contact us through our Contact Us page or email us at:
Email: carscentpk@gmail.com
Please include your order number and relevant photos/videos.
